Amazon Seller CRM — Global Marketplace, Local CRM
Sell on Amazon.com.tr, Amazon.de, Amazon.es, Amazon.it, Amazon.fr, or any global marketplace? Connect your Seller Central account to TeknoVesta via the official SP-API. Orders, inventory, FBA fulfillment status, returns — everything syncs.
Understanding the Problem
Amazon's Seller Central is powerful but isolated. Customer info is limited by Amazon's privacy policies (no email/phone for most orders), FBA fulfillment status changes constantly, and inventory across multiple Amazon marketplaces is complex. TeknoVesta's Amazon integration uses the official Selling Partner API (SP-API): orders sync as CRM deals with Amazon's available customer data, FBA status tracked, multi-marketplace inventory unified, returns processed via CRM workflows.
Core Modules
SP-API Connection
OAuth2 connection via Amazon Selling Partner API. Supports US, EU, UK, Turkey, Japan, and other regional marketplaces. Multi-marketplace under one connection.
Order & Limited Customer Sync
Amazon orders sync as CRM deals. Customer data limited per Amazon policy (anonymized email, no phone for most). Buyer-Seller messages sync where available.
FBA Inventory & Fulfillment
FBA (Fulfilled By Amazon) inventory levels, FBM (Merchant Fulfilled) status, multi-warehouse stock — all visible in CRM. Reorder alerts when FBA stock runs low.
Return & A-to-Z Claim Handling
Return Merchandise Authorization (RMA) requests sync to CRM. A-to-Z Guarantee Claims trigger urgent CRM workflows for fast response.
KVKK & GDPR Compliance
Amazon data residency rules respected (EU data stays in EU, etc.). Anonymized buyer data handled per regional privacy laws.
How It Works
Register Amazon Developer Account
Amazon Seller Central → Apps & Services → Develop Apps. Create SP-API application. Free for standard sellers.
OAuth Authorize TeknoVesta
In TeknoVesta integrations → Amazon → OAuth flow grants TeknoVesta read access to your seller account.
Select Marketplaces
Pick which Amazon marketplaces to sync (US, EU clusters, Turkey, etc.). Each marketplace tracked separately in CRM.
Initial Order Backfill
Last 90 days of orders imported across all selected marketplaces. FBA inventory snapshot taken.
Continuous Sync
Orders sync every 15 minutes. FBA inventory hourly. Returns and A-to-Z claims in near real-time.
Key Benefits
Global Marketplace, One CRM
Selling on 5 Amazon marketplaces means 5 Seller Central logins. TeknoVesta unifies into one CRM view.
FBA Optimization
Track FBA storage fees, slow-moving inventory, reorder points. CRM-driven decisions to minimize Amazon fees.
Reseller Brand Protection
Monitor unauthorized resellers (where your products appear on marketplaces you don't list on). Alert workflow for brand owners.
Frequently Asked Questions
What customer data is available from Amazon?
Limited by Amazon policy. Order details, shipping address, anonymized buyer email (for FBM orders only). FBA orders have less customer data exposed. Buyer-Seller messages where applicable.
Does this work with Amazon Vendor Central (not Seller Central)?
Vendor Central uses different APIs and is wholesale-focused. Currently we support Seller Central only. Vendor Central integration planned for late 2026.
What about Amazon Türkiye (amazon.com.tr)?
Yes, fully supported. Turkey is part of the EU region SP-API endpoints. Same integration handles amazon.com.tr alongside other EU marketplaces.
Ready to connect your tools?
Get in touch to see how TeknoVesta integrates with your existing systems.
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