Instagram CRM — Every DM Becomes a Tracked Conversation
Connect Instagram Business to TeknoVesta to manage direct messages, story replies, and mentions as part of your sales pipeline.
Understanding the Problem
Instagram is where lifestyle, beauty, real estate, and consumer brands meet customers. But DMs scatter across personal phones, story replies vanish, and mentions go unanswered. TeknoVesta connects Instagram Business directly to your CRM — every message, story reply, and mention becomes a tracked lead with full context and AI-assisted replies.
Core Modules
Unified DM Inbox
All Instagram direct messages appear in TeknoVesta inbox alongside WhatsApp, email, and phone conversations.
Story Reply Capture
Replies to your Instagram stories are captured as conversations and linked to existing customer records.
AI Reply Suggestions
AI drafts context-aware replies based on conversation history and your products. Agents review and send.
Mentions & Comments Routing
Brand mentions and post comments can be auto-routed to support or sales depending on intent.
Multi-Account Support
Manage multiple Instagram Business accounts from one inbox — useful for multi-brand or multi-location operations.
KVKK & GDPR Compliance
Audit logs, data residency, and on-premise AI processing — your customer data never leaves the region or goes to external AI providers.
How It Works
Connect Instagram Business Account
Connect your Instagram Business account in a few clicks with a secure Meta login — setup takes minutes.
Configure Routing Rules
Set up team assignment based on message intent, customer history, or business hours.
Train AI on Your Brand Voice
AI learns your tone, product catalog, and FAQs to suggest accurate reply drafts.
Messages Flow into TeknoVesta
DMs, story replies, and mentions appear in your inbox in real time.
Reply Faster, Track Everything
Agents reply with AI assistance. Every conversation is tagged, tracked, and reportable.
Key Benefits
No More Lost DMs
Every Instagram message becomes a tracked lead in your CRM pipeline.
Faster Response Times
AI-drafted replies cut response times dramatically. Customers engage when interest is hot.
One Inbox for All Channels
Instagram, WhatsApp, email, phone — your team sees everything in one place.
Compliance Built In
KVKK/GDPR audit logs, role-based access, and regional data residency by design.
Frequently Asked Questions
Do I need an Instagram Business account?
Yes. Personal Instagram accounts cannot connect to the Messaging API. Converting a personal account to a Business or Creator account is free and takes minutes.
Can I manage multiple Instagram accounts?
Yes. TeknoVesta supports multiple Instagram Business accounts from one inbox — useful for franchises, multi-brand companies, or agencies managing client accounts.
Are story replies and mentions included?
Yes. Story replies, mentions in posts and stories, and direct messages all flow into TeknoVesta. You decide which types get auto-routed to which teams.
Ready to connect your tools?
Get in touch to see how TeknoVesta integrates with your existing systems.
Get in Touch