WhatsApp Business API CRM — Enterprise Messaging at Scale
Connect the official WhatsApp Business API to TeknoVesta for high-volume customer messaging, approved templates, multi-agent routing, and full audit logs.
Understanding the Problem
WhatsApp Business app works for small teams, but companies sending thousands of messages daily need the official WhatsApp Business API. The API supports broadcast lists, message templates with pre-approval, multi-agent inboxes, and proper rate limits. TeknoVesta integrates directly via Meta-licensed Business Solution Providers (BSPs) so your team operates at enterprise scale while staying compliant with WhatsApp policies and regional privacy laws.
Core Modules
BSP-Backed Connection
Connect through licensed Business Solution Providers (360dialog, Netgsm, Verimor, Twilio). Number provisioning and Meta approval handled end-to-end.
Approved Message Templates
Create and submit templates for Meta approval. Use approved templates for notifications, OTPs, order updates, and outbound campaigns within 24-hour windows.
Multi-Agent Inbox
Multiple sales reps share one WhatsApp number. Conversations auto-route by customer history, deal owner, or round-robin.
Broadcast & Campaigns
Send approved-template broadcasts to opted-in segments. Track delivery, read, and reply rates per campaign.
Webhooks for Real-Time Events
Message received, delivered, read, replied — every event triggers CRM workflows. AI auto-responds to common inquiries.
KVKK & GDPR Compliance
Opt-in tracking, message audit logs, regional data residency. Meta requires WhatsApp policy compliance; TeknoVesta enforces it.
How It Works
Choose a BSP
Select from pre-integrated BSPs (360dialog, Netgsm, Verimor, Twilio). BSPs handle Meta verification and number registration.
Number Verification
BSP submits your number to Meta for Business API verification. Typically 1-3 business days. Display name and business profile configured.
Template Creation
Draft message templates in TeknoVesta. Submit to Meta for approval. Approved templates appear in the campaign tool.
Agent Routing Setup
Define which agents handle which queues, languages, or customer segments. Auto-assignment rules based on CRM data.
Launch & Monitor
Send first broadcast or open the inbox to start. Real-time dashboards show conversation volume, response times, and conversion rates.
Key Benefits
No Number Bans
Official API bypasses WhatsApp Business app restrictions. No risk of bans from high-volume messaging.
Higher Limits
Tier-based messaging limits (1K to unlimited daily messages). Limits grow as your quality rating improves.
Multi-Agent Native
Built for teams from day one. No phone-sharing hacks; proper agent assignment with handoff and audit logs.
Compliance Built In
Meta policies, KVKK consent tracking, audit logs, and regional data residency — all automatic.
Frequently Asked Questions
How much does the WhatsApp Business API cost?
Costs come from two sources: BSP fees (monthly platform fee plus per-message charges) and Meta conversation fees (set by Meta, varies by country and conversation category — service, marketing, utility, authentication). Total typically ranges from $0.005 to $0.15 per conversation depending on country.
Can I use my existing WhatsApp Business number?
Yes, but the number must be migrated to the Business API. Once migrated, the WhatsApp Business app stops working for that number — all messaging goes through the API. Migration takes 1-3 days and is irreversible without a 30-day waiting period.
What is the difference between WhatsApp Business app and Business API?
WhatsApp Business app is a free mobile app for small businesses (up to 5 devices). Business API supports unlimited agents, broadcast lists, message templates, webhooks, and proper integration with CRM and automation tools. API requires Meta approval and a Business Solution Provider.
Ready to connect your tools?
Get in touch to see how TeknoVesta integrates with your existing systems.
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