Call Recording CRM — Every Conversation Searchable
Record customer calls with built-in consent management, store linked to CRM contacts and deals, transcribe automatically, and search by spoken content.
Understanding the Problem
Call recordings are valuable — for training, dispute resolution, deal review, and compliance. But scattered recordings across disconnected systems are useless when you need to find a specific conversation. TeknoVesta integrates with phone systems to capture recordings, automatically link them to the right customer record, transcribe them, and make them searchable by spoken content. Consent prompts are built in for KVKK/GDPR compliance; audit logs track every access.
Core Modules
Automatic Consent Prompts
IVR consent messages or live agent script prompts ensure proper notification before recording starts. Configurable per region and customer type.
Linked to Customer Records
Recordings auto-attach to the customer, deal, or ticket they relate to. No more searching by date or extension.
AI Transcription
Calls transcribed automatically in 30+ languages. Search recordings by spoken keywords to find every mention of a competitor, product, or objection.
Granular Access Control
Set who can listen to which recordings. Sensitive accounts (executives, legal) can require manager approval to access.
Retention Policies
Auto-delete recordings after configurable retention period (30 days, 6 months, 7 years). Legal hold flags preserve specific recordings indefinitely.
KVKK & GDPR Compliance
Audit logs of every recording access. Customer data subject requests (download, delete) supported. Data residency in Turkey or EU.
How It Works
Configure Consent Prompts
Set IVR welcome message ("This call may be recorded for quality...") or agent script reminders. Different prompts per region.
Define Recording Rules
Record all calls, sampled calls (every Nth), specific queues only, or per-agent rules. Outbound and inbound configurable separately.
Set Retention Policy
How long to keep recordings before auto-deletion. Different retention per call type or customer segment.
Recordings Flow Into CRM
Every recorded call attaches to the customer record automatically. Transcription runs in background; searchable within minutes.
Search & Review
Managers search by customer, agent, date, or spoken keyword. Click to play; transcript shows alongside audio.
Key Benefits
Search by What Was Said
Not just metadata. Find every call mentioning "discount" or "competitor X" in seconds.
Better Coaching
Managers review actual rep calls, not summaries. Coaching becomes specific and actionable.
Compliance Evidence
Audit logs and recordings prove regulatory compliance for disputes, audits, or investigations.
Customer Trust
Proper consent and access controls protect customer privacy and meet KVKK/GDPR obligations.
Frequently Asked Questions
What about wiretap laws and one-party vs two-party consent?
TeknoVesta supports both one-party and two-party consent jurisdictions. Default is two-party (both parties notified) — safer everywhere. You can configure exceptions per region where one-party is legal, but two-party consent is recommended for cross-border business.
How long can recordings be stored?
Retention is configurable from 30 days to 10+ years. Most companies use 6-12 months for standard calls, with legal hold flags to preserve specific calls indefinitely. KVKK and GDPR require defined retention policies and automatic deletion afterward.
What is the storage cost?
Storage is included up to a generous monthly quota. Heavy users (e.g., 1000+ recorded hours/month) move to a per-GB add-on. Recordings are compressed automatically without quality loss.
Ready to connect your tools?
Get in touch to see how TeknoVesta integrates with your existing systems.
Get in Touch